Careers

Roch Castle, Twr y Felin Hotel and Penrhiw Priory are luxury properties set in the incredible landscape of the Pembrokeshire Coast National Park.

Year round, full and part time employment opportunities are available for service oriented people with a can do, flexible attitude, who can anticipate guests needs and constantly exceed expectations. Experience in a high service level hospitality environment is an advantage, but not essential as training will be provided.

Our current vacancies:
 

For all positions we are looking for people that have a genuine passion for the hospitality industry and a desire to drive the Group’s reputation forward and possess exceptional guest service skills with a can do attitude. We offer well above standard salaries and offer flexible working. We have the Silver Corporate Health Award and are winners of the Health and Wellbeing Award with South Wales Chamber of Commerce. 

Why work with us?

  • Year round permanent employment
  • Part time flexible contracts to work around studies and family life
  • Career advancement opportunities
  • Competitive rates of pay above the living wage
  • Warm, friendly working environment
  • A 20% reduction if you dine with us.
  • A special Friends and Family rate for anyone that wants to stay at one of our unique venues.

Career Progression

At Twr y Felin Hotel, Roch Castle and Penrhiw Priory we aim to inspire, encourage and develop. We will share our passion for hospitality and tourism, setting you on the path towards success within this industry. We choose to empower you within your job role in order that you thrive and grow. We encourage cross-departmental working in order for each team member to gain knowledge and an understanding of the business as a whole, which in turn offers career advancement within the company, either into senior roles or into other departments.

Training Opportunities
We believe our team is our greatest asset. We want to attract and retain exceptional people, and do so by offering a motivational and stimulating work environment. We invest in training in order to develop your skills and to help you work towards career goals. Training within the group is ongoing, with a variety of opportunities available at regular points in your career.
What our team says
"As Reception Manager my role is central to every stay, from booking to departure; and there is no greater reward for me than when a guest is about to depart and says, ‘I don’t want to leave!’ To me, this speaks volumes about what we do to provide an unforgettable experience; and it gives me tremendous job satisfaction."

Luke Phillips
Reception Manager

To apply telephone 01437 725 555 or email recruitment@retreatsgroup.com for an application form.

Retreats Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Excellence in Customer Service and Health and Wellbeing Award

Silver Small Workplace Health Award

 

Working with the Senior Front Reception Team, it will be your responsibility to run the daily operation of reception and reservations for Twr y Felin, Roch Castle and Penrhiw Priory from the central location of Twr y Felin Hotel. Duties include supporting all departments throughout Twr y Felin Hotel and assist the teams at Roch Castle and Penrhiw Prior when required. You will need to adhere to effective reservations/reception systems. You will be expected to have a close seamless working relationship with the Housekeeping Team and Maintenance Team ensuring that their lists to carry out their work are accurate and up to date. Most importantly you need to provide a smooth delivery of service and guest satisfaction, whenever possible anticipate guests’ needs, be aware of all written and spoken requests and carry out these requests in a courteous and helpful manner.

Working with the Food and Beverage Manager and Kitchen Brigade it will be your responsibility to assist with the daily operation of the restaurant and bar areas for Twr y Felin Hotel and to provide support to our sister hotels Roch Castle and Penrhiw Priory as and when required. Duties will include, to anticipate guests’ needs, wherever possible, in order to deliver exceptional quality of service and, in turn, guest satisfaction, explain the menus and specials to suit the individual tastes of the guests. You should be able to describe and upsell products to the guests, take orders accurately and post the orders accurately in a time efficient manner and be able to maintain and deliver consistent company standards.

We are looking for experienced Chefs to join the team as a Chef de Partie, mainly based in Twr y Felin Hotel, although there may be occasions when you need to support at our sister properties. Your duties will be to support the Head Chef and Sous Chef in the smooth and efficient running of the kitchen. To implement, train and maintain the standards set with the guidance of the Head and Sous Chef. To ensure that all food is prepared, stored and disposed of to the standard required. To control stock levels, and ensure that all food to is used appropriately at all times. You will be expected to help support and develop the team and to help with the development of the menu and suggest dishes You should be able to liaise and communicate with other departments within the hotel to ensure that the guest’s comfort and wellbeing is ensured.

The Marketing and Events Coordinator assists with the day-to-day marketing and events activities of the organisation. Responsible for supporting the Marketing and PR Manager in carrying out various strategies and tasks.

Ideally sucessful candidates will have:

  • Marketing qualification, or proven experience as a marketing assistant
  • Event qualification, or proven experience within events
  • Experience in creative industries
  • Good understanding of office management and marketing principles
  • Strong ITC skill
  • Digital design skills e.g. Photoshop
  • Ability to multi-task and adhere to deadlines
  • Positive and flexible attitude
  • Well organised with a customer-oriented approach
  • Good knowledge of market research techniques and databases
  • A genuine passion for the hospitality industry and a desire to drive the Group’s reputation forward.
  • Superb attention to detail.
  • Good command of the English language.
  • A good approach to teamwork.
  • The ability to work well under pressure and in a busy environment.
  • Flexible attitude to working patterns over 7 days a week, 365 days a year

What We will offer you in return:

  • Competitive Salary
  • Discounted rates in Blas Restaurant
  • Friends and Family rate to stay in any of our three properties
  • A share of gratuities
  • Training and Development.