HotelsCombined, the Australian-based hotel meta-search company, has started an extensive survey covering different types of accommodations within the United Kingdom. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:
• At the time of judging, a winner is rated 8.50/10 or over with a minimum of 50 customer reviews certified by HotelsCombined.
• We couldn’t detect any major customer service problems, nor recurring or unresolved issues.
Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
Roch Castle boasts a high satisfaction rating among guests and travel industry experts, receiving 54 reviews for an impressive rating of 9.8 out of 10.
Paula Ellis, Group General Manager of Roch Castle and its sister properties, Twr y Felin Hotel and Penrhiw Priory, both located in Britain’s smallest city St Davids, Pembrokeshire, said: “We are delighted to receive this Recognition of Excellence, which demonstrates how hard we work as a team to offer our guests a five star experience.
We are also grateful to HotelsCombined for carrying out this research and highlighting our excellent customer service.”
Market Manager of HotelsCombined, Alberto Castellucchio said “We are thrilled to be working with the best hotels in United Kingdom and Roch Castle is certainly among them.